Delivery & Returns
We aim to post your order next day (Monday - Friday) although for some orders it might take 2-3 days. You will receive an email confirmation once an order has been dispatched.
Delivery times may vary, but your order should be expected within 5 to 10 days after an order is placed. International orders will be sent on a standard service (Royal Mail)
USA / rest of the world
Delivery times vary depending on destination. Please note we are not responsible for customs, duties or other fees that are calculated by country.
First of all: we are sorry that our product arrived damaged or there's something you don't love about it.
Although we put every effort to protect our candles and other goods in transport, occasionally damage may happen. Please email us with photos of damaged product and packing and we will happily offer you either exchange or full refund.
If there's any other problem with your order, simply email us on firstname.lastname@example.org or use a form on the "Contact us" page and we will get back to you asap with the solution.